Frequently Asked Questions

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We recommend booking at least 2–4 weeks in advance to ensure availability. For larger events or custom designs, even earlier is better. Last-minute bookings may be possible depending on availability (rush fees may apply).

Just a few simple things! 🎉 To secure your booking, we’ll need:

1. Your event details (date, location, setup/teardown times).
2. Your vision or inspiration (colors, theme, or any photos you’d like us to see). 
3. A signed contract and 50% non-refundable deposit.

Once those are in, your date is locked, and we get to work designing balloon magic for your event! ✨

Yes! We offer delivery, setup, and breakdown services. Delivery fees depend on location. We also offer a grab-and-go option for clients who would like to pick up and install their decor themselves.

Yes, we offer pickup for grab-and-go garlands and smaller arrangements. These are pre-inflated and ready for easy hanging.

Yes! A 50% non-refundable deposit is required to secure your event date and order supplies. Once your deposit is received, your date is officially reserved. 🎉

Balloon décor and Mother Nature don’t always get along! 🌞💨🎈 Heat, wind, humidity, and rain can affect balloons, and while we’ll always do our best, we can’t guarantee perfect results outdoors.
We don’t cancel for regular weather changes—but if local/state officials declare it unsafe (like in the case of hurricanes or natural disasters), we’ll work with you on a safe plan.

Yes! Every event is unique, and we love bringing your vision to life. You can choose colors, styles, and themes to match your party or brand. We’ll guide you with recommendations, show you sample options, and make sure everything ties in beautifully with your event. ✨

We love seeing your inspiration photos! 💡✨ While we can’t guarantee an exact replica (every venue, product availability, and design is a little different), we’ll use your picture as a guide to create something in the same style, colors, and vibe—customized just for your event. 🎈

A $100 deposit secures your spot on our calendar and allows us to order your supplies. Once that’s in, you’re officially booked and we start planning your balloon magic! ✨ (Heads up: deposits are non-refundable.)

The final balance is due 14 days before your event. We take debit/credit, Venmo, cash, and checks. Credit cards have a small 3% processing fee.

Life happens—we get it! If you need to cancel, your deposit is non-refundable. Any other payments may also be forfeited.
🌧️ We do not cancel for rain or heat—only if local officials declare weather unsafe (think hurricanes, tornado warnings, natural disasters).

Yes! With 7 days’ notice, you can move your event to any available date within the next year. Just give us your top two choices and we’ll try to make the magic happen.

Once your contract is signed, we can’t take things off your order. Add-ons may be possible if we have time and supplies, but they’ll be treated as a new order.

Every venue is different! Please double-check with your venue about balloon décor, tall structures, and wall attachments (like command hooks). If your venue doesn’t allow it, payments are non-refundable—so it’s always best to ask ahead.

All props, frames, and materials belong to Miss Creative Designs—they’re rented for your event. You’ll need to return them or give us access to collect them. Lost, damaged, or missing items will be billed to your account.

Balloons and nature don’t always play nice. 🌞💨🎈 Heat, humidity, and wind can affect your décor. We’ll do our best, but we can’t guarantee perfection outdoors.

Yes! By booking with us, you’re giving us permission to share photos/videos of your décor for our social media, website, and marketing. (Don’t worry, we’ll always showcase the balloons—not your private moments.)

Safety first! If our team feels the setup isn’t safe (due to weather, venue conditions, or guest/vendor behavior), we may pause or refuse setup until it’s safe again. In extreme cases, we’ll leave décor onsite and exit. Unsafe events/clients may be blacklisted.

Balloon décor is completely custom, so pricing depends on the size, style, and details of your design. 🎈 Delivery, setup, and teardown are factored into your quote, too.

It’s also important to know that our pricing isn’t just for balloons—it includes the time, labor, research, design expertise, administrative work, and creative knowledge it takes to bring your vision to life. ✨ From sourcing colors to safely installing at your venue, every detail is covered so your event looks amazing and stress-free.